This article contains information regarding troubleshooting Citrix XenApp environments. It’s a collection of KB articles, HOWTO Video’s and Self Service Tools from Citrix.
Before consulting the Citrix KB articles or resources, make sure the issue you have is Citrix related. There are some basis steps to determine:
- Does the same issue happens on the console of the Citrix server also (e.a in case of an application failure)?
- Does the same issue happens with RDP/TSRemoteApp?
- Does the version of the ICA Client/Online Plugin influences the behaviour?
Citrix Support Tools
CTX116774 Tables Within the XenApp IMA Data Store
This article explains the purpose of the different tables in the IMA data store.
CTX121117 Troubleshooting Tools and Methodology for XenApp 5
Key components of the XenApp and XenDesktop logon process and typical issues encountered. Which troubleshooting and debugging techniques the Citrix Escalation Team utilizes. Best practices for using XenApp troubleshooting tools and debugging techniques.
CTX124446 LBDiag – XenApp 6 Load Balancing Diagnostic Tool
LBDiag is a utility for diagnosing load balancing in XenApp 6. LBDiag simulates the load balancing process for a user launching a specific application and provides a detailed report of the XenApp load balancing process. This simulation includes calculating load balancing policies, worker groups, server and application load evaluators, application installation, and multiple NIC support.
CTX124918 SsOnExpert – SSO XenApp Plug-in Troubleshooting Tool
The SsOnExpert tool is a command-line based application that automates the process of checking common causes of Single Sign On issues in XenApp environments. The tool can be used to verify configuration settings both from the console and remotely.
CTX126491 HDX Experience Monitor
This tool provides detailed information about the various HDX technologies, their performance, and diagnostics information. It is a similar tool as HDX Experience Monitor for XenDesktop.
A complete list of Citrix Support Tools can be found here.
HOWTO: Take a CDF Trace
CTX466627 How to Use the Userdump.exe Tool to Create a Dump File
HOWTO: Use the Userdump.exe Tool to Create a Dump File
This is also an interesting one. HOWTO Recreate the ICA Listner: